24 hours max response time to any inquiry whether it is a quote request, informational request, tech support, etc.
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1 business day max to ship our standard SGSTM non-drive end shaft grounding systems (CR, CL, CM series) up to quantity 10. Applies to domestic (USA) orders only. Timely international shipments are available.
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1 year interval courtesy follow-ups for all new customers for the first 3 years to ensure you are completely satisfied with your installed SGSTM shaft grounding systems and to offer any needed technical support such as visual inspection maintenance, installation guidance, technical education regarding electrically induced bearing damage, etc.
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9 year replacement warranty for all wearable parts for the SGSTM CR, CL and CM series shaft grounding systems when properly installed per the manufacturer's installation instructions onto an 1800rpm or less motor. You just email us a picture of the grounding system and its wearable parts for a quick visual inspection for condition and if needed, we'll send to you the replacement parts for just the cost of shipping.
We can provide that level of service as we're highly confident based on actual long-term field studies and decades of field feedback that SGSTM shaft grounding devices will perform as expected without any issue. That said, this parts replacement warranty will offer you a peace of mind. No tricky warranty jargon to navigate. No need to register your device for the warranty. Just proven, honest products with no hassle customer service. Just like our products are long-term, so is our customer service commitment to you.